Privacy Policy

Information we collect

• Contact and account information: name, email, account identifiers, sign-in and recovery records, and the preferences you provide.
• Enrollment and transaction information: program, price, payment status, processor references, installment dates, and refunds or disputes. Stripe collects your payment credentials; ACA does not store full card numbers or security codes.
• Service records: access, progress, saved work, submitted evidence, revisions, and account or administrative actions needed to provide and protect your enrollment.
• Support information: category, subject, messages, case status, replies, and references. A private case link acts as a credential; keep it confidential.
• Technical information: IP address, request time, browser or device information made available to hosting and security services, and error or delivery logs.
• Optional updates: selected interests, consent time and version, subscription state, and communication preferences.

Why we use it

We use information to fulfill purchases, authenticate accounts, provide and save the learning service, process payments, send necessary communications, answer and resolve support cases, protect against abuse, investigate errors, maintain reliable records, and meet legal obligations. Optional announcements use your selected preferences. We do not sell personal information or share it for cross-context behavioral advertising.

Who processes information

Supabase provides authentication, operational records, and storage. Stripe processes payments. Resend delivers and tracks email. GitHub Pages and Vercel deliver the website and application services. Cloudflare provides encrypted backup storage and infrastructure for automated service checks. StatusCake monitors website and service availability and sends operational alerts. Authorized Academy personnel and necessary professional advisers may access relevant records for support, operations, disputes, or legal duties. These providers receive information needed for their functions under their own applicable terms and safeguards. Data may be processed in the United States or other countries where the provider operates.

We may disclose necessary information when legally required, to respond to a valid legal process, or to protect people, accounts, and lawful rights. We do not make learner submissions public as a normal part of the service.

Automatic help and outside AI tools

The automatic help on the contact and FAQ pages matches your question to a fixed set of ACA answers in your browser. Its search text is not sent to an AI model. A submitted support form or case message is stored as a support record. Automated help does not make billing, identity, or account-access decisions.

When you choose to use an outside AI tool for your own work, the information you give that tool is also governed by that provider’s terms and settings. Avoid confidential, sensitive, or unauthorized information. Any future support feature that sends questions to an AI provider must be disclosed before that different processing begins.

Cookies, local storage, and tracking

Necessary browser storage supports sign-in, navigation, and the application’s saved-state behavior. Private support credentials can appear in the fragment of a support link; opening it removes that fragment from the address bar while the page uses it for the case. The current public application does not install advertising trackers. Hosting, payment, authentication, and email providers still process technical and delivery information for their services.

ACA does not use a browser’s Do Not Track signal to change necessary authentication, security, or service processing. We do not sell or share information for behavioral advertising, including when Global Privacy Control is enabled. Links to third-party services lead to services with their own privacy practices.

Retention and security

We retain identifiable information for the purposes for which it was collected, based on active participation, support and recovery needs, accounting obligations, disputes, fraud prevention, and applicable legal requirements. Expiration of instructional access is not a promise that all account or transaction records are immediately erased. Saved work, support history, and transaction or audit records may have different retention needs. We assess requests to remove information and explain any records that must remain. ACA maintains rotating automatic backups and a separately protected manual recovery copy. The manual copy is outside the automatic replacement cycle and may remain longer. Deletion requests are reviewed for both active records and backup copies, subject to applicable retention requirements and exceptions. We explain any records that must remain.

Access controls, private storage, server-side authorization, signed integrations, and operational records help protect the service. No online system is guaranteed completely secure. Do not share passwords, payment credentials, sensitive personal records, or private support links.

Your requests

Use ACA support form with category Privacy to request access, correction, deletion, or information about use of your data, or to report a privacy or security concern. A learner account is not required to submit a request. You may also write to: AI Confidence Academy, Attn: Privacy and Support, 3200 E. South Street, Suite 604, Lakewood, CA 90805, United States. We may verify identity and an agent’s authority before disclosing or changing account records. We will apply the rights, response periods, and permitted exceptions required by the laws applicable to your request. Exercising a privacy right does not result in unlawful discrimination. Removing information essential to an account may prevent continued service; we will explain that consequence before acting where appropriate.

Email preferences

Optional Academy updates require your subscription choice and include an unsubscribe route. Necessary account, payment, enrollment, and support messages are separate. Stopping optional updates does not cancel a purchase or prevent necessary service communications.

Children and policy changes

ACA enrollment is limited to people aged 18 and older. ACA does not knowingly collect personal information from children under 13. Contact us if such information was submitted so it can be reviewed and removed where required. We publish a revised effective date when this notice changes and communicate material changes affecting an active service through the account or its email where required.